Terms and Conditions
The Small Print
We gladly accept reservations made by telephone or email. We require a deposit in the amount of the first night’s accommodation to secure the booking. All deposits are non-refundable. At the Hotel's discretion, deposits may be held by the Hotel, to then be credited against another stay within six months of the cancellation date.
All bedrooms have private facilities, complimentary toiletries, hair-dryer, remote control LCD television with radio, direct-dial telephone, beverage making facilities and free wireless internet. Ironing facilities are available on request.
Please note that during busy periods such as Public Bank Holidays, Christmas, New Year, Valentines and Easter our rates are variable. Rates are applicable to the hotel's discretion.
MASTER BEDROOM & BRIDAL SUITE (SUPERIOR KING DOUBLE)
Our Master Bedrooms are quite individual and ever so quirky for a special night away. Both rooms overlook our Woodland gardens and have far reaching views to Maenporth beach and the sea.
STANDARD KING ROOMS (DOUBLE/TWIN)
Standard King (Double/Twin) bedrooms are very comfortable and offer good accommodation for visitor needs. Most can be found in the East wing of the House and offer ample space Ziplock beds that can be made up as double or twin. Most rooms overlook the Woodland Gardens or grounds.
STANDARD DOUBLE ROOMS
Standard double rooms are cosy but perfect for a short break. These rooms are located in the East wing of the House and all equipped with standard double beds. Most rooms overlook the courtyard and holiday cottages.
The Hotel is equipped with fire detection and alarms. Please make yourself aware of the fire exits and full fire emergency procedures, which are displayed in your room and Guest Information folders.
The Penmorvah Manor operates a No Smoking Policy throughout the bedrooms, all public areas and the Restaurants. Guests are welcome to smoke in the designated outside smoking areas.
The Hotel has occasional weekend entertainment and is a popular Wedding and Event venue in Cornwall.
ARRIVAL AND DEPARTURE
Free on-site parking is available at the Penmorvah Manor; however the Hotel does not accept responsibility for damage or theft of vehicles or their contents whilst parked on site.
Bedrooms are not normally available until 3pm; however an earlier check in may be possible upon request.
We respectfully request that Bedrooms be vacated by 10.30am on the day of departure.
The Hotel cannot be held responsible for articles of value, other than those deposited with Reception for safe custody in the Hotel safe.
All cancellations should be received by the Hotel in writing. We require a deposit in the amount of the first night’s accommodation to secure the booking on one night stays. Visits of two nights and more are required to pay the equivalent of the first night as a deposit.
Deposits are non refundable but may be held by the Hotel, to be credited against another stay within six months of the cancellation date.
Accounts are to be settled upon departure. All major credit and debit cards are accepted. Corporate Credit Cards will incur a charge of 2%. Cheques are accepted (at least five days before departure) providing they are covered by a valid banker’s card. The Hotel reserves the right to retain tokenised card details, ask for pre-payments or alternative payment and further identification.
Whilst the Company has taken all reasonable steps to ensure that the information in its brochures, tariffs, leaflets and advertisements is accurate, it reserves the right to alter, substitute or withdraw any offer, service, facility or amenity without prior notice if necessary.
Not with standing anything contained in these terms, the Company will not be liable for any failure to perform its obligations to the client in whole or part as a result of any action which is beyond the control of the Company/Hotel such action including, but not restricted to:
ii. Other Industrial Action
iii. Fire or Flood at or near the Hotel
iv. Civil Unrest, Dispute or Commotion
v. Act of God
vi. Legal Action against the Company not resulting from negligence, preventing the supply of services.
The Penmorvah Manor reserves the right to alter these terms and conditions without notice.